Xceed On-Call
Free Automated Telephone Service 24/7
Banking from any touch-tone phone 24/7, toll free. Call 800.XFCU.222. Outside the US, call 310.640.0543. See the Xceed On-Call Menu for instructions and a complete listing of options.
All you need is your Personal Identification Number (PIN) to conveniently perform a number of secure transactions by phone:
• Check balance and account activity
• Complete transactions between accounts
• Request a stop payment
• review current rates
• Change your Xceed On-Call PIN
Xceed On-Call Menu & Instructions
Call 800.XFCU.222. Outside the US, call 310.640.0543. Press "1" for Xceed On-Call after the greeting and then "1" again, and select from one of the options below: Have your member number (this is different from your account number) and Xceed On-Call PIN ready to enter at the prompts (Contact our Contact Center for information).
1. Inquire on an account/transfer funds/current rates
Enter MEMBER number and P.I.N.
(“Invalid member #/P.I.N.” will be spoken if information is incorrect)
1. Account information and Transfer funds
* Enter ACCOUNT number or press # for a list of account numbers
On many of the menu items, you will find these options to continue:
1. Repeat information
2. Perform another inquiry
3. Inquire on a different account
4. Return to main menu
1. Balance information
(all accounts)
2. List of current transactions
(checking, savings and money market accounts)
1. Recent deposits
2. Recent checks cleared
3. Specific check cleared
4. Recent withdrawals
5. Recent transactions
* Previous menu
# Inquire on a different account
Dividends earned
(certificates)
Payment Information
(loans and line of credits, mortgages)
3. Dividends earned on account
(checking, savings and money market accounts)
Dividend rate and maturity date
(certificates)
Interest paid
(loans and line of credits, mortgages)
4. Transfer Money
(checking– see below)
Dividend rate information
(savings and money market accounts)
Credit line information
(loans and line of credits)
Real estate taxes paid
(mortgages)
5. Stop payment on a check
(checking)
Transfer Money
(savings and money market accounts)
1. Transfer funds from this account
2. Transfer funds to this account
3. Withdrawal by check
* Previous menu
# Inquire on a different account.
Make a payment
(loans and line of credits, mortgages)
6. Stop payment on a check
(checking, loans and line of credits, mortgages)
* Return to the Main Menu
# Inquire about a different account
2. List of current rates.
3. Change your P.I.N.
Please note: “0” can be pressed at any time during the call to speak with a Contact Center Representative.
