Personal Connection Telephone Service

Toll-free member service from any telephone 12 hours a day.
Call 1-800-XFCU-222. Outside the U.S., call (310) 640-0543.

Requirements

• None
  

Benefits

• One-to-one personal service for account inquiries.

• Speak to an Information Specialist 12 hours a day, Monday thru Friday:
  6AM to 6PM Pacific Time
  7AM to 7PM Mountain Time
  8AM to 8PM Central Time
  9AM to 9PM Eastern Time

• No cost for resolution questions on account--there may be a charge for Contact Center transactions when Xceed On-Call is available (i.e. balance inquiry, stop payment orders, copies of checks and statements)

Member assistance includes:
(Remember most of these transactions can be done through Xceed On-Call phone banking without any service fees.)

• Problem resolutions
  
• Account Activity Information
  
• Current Rates and Product Brochures
  
• Tax Information
  
• Payroll Deduction and Direct Deposit Information
  
• Transactions between accounts
  
• Request a new or duplicate Personal Identification Number (PIN) for Visa Check Card, ATM CashCard, and Xceed On-Line banking.
  
• Relationship Advantage Information
  
• Statement Copy
  
• Place a Stop Payment
  
• Order copy of a paid check