Electronic Services
Disclosure and Agreement
06/2008
In this Disclosure and Agreement,
the words "YOU" and "YOUR" mean each and
all of those who apply for and/or use any of the electronic
services described in this Disclosure and Agreement. The words
"WE", "US", and "OUR" mean Xceed Financial Credit Union.
This Disclosure and Agreement
is given in compliance with the Electronic Fund Transfer Act
(15 U.S.C. Section 1693 et seq.) and Regulation E (12 CFR
205 et seq.) to inform you of certain terms and conditions
of the electronic fund transaction services you have requested.
At the present time, Xceed Financial Credit Union participates in several types of services that
may be accomplished by electronic transfer: preauthorized
deposits of net paycheck; payroll deductions; preauthorized
deposits of pension checks and Federal recurring payments
(for example, Social Security payments); ATMXPRESS automated
teller machine electronic fund transfer services (including
Point-of-Sale [POS] purchases); XFCU VISA Check Card transactions;
Xceed On-Call audio response electronic telephone banking; and
Xceed Online. Disclosure Information applicable
to all electronic funds transaction services offered by Xceed Financial Credit Union are given below, with certain specific
disclosure information for each service following in separate
sections. You understand that the agreements, rules and regulations
applicable to your Checking Account, Savings Account, VISA
Credit Card and any other applicable account, remain in full
force and effect and continue to be applicable, except as
specifically modified by this Disclosure and Agreement.
GENERAL DISCLOSURES
APPLICABLE TO ALL ELECTRONIC SERVICES
Business Day Disclosure. Our business days are Monday through Friday. Holidays are
not included. Our proprietary (Credit Union owned and operated)
ATMs are open, but not always accessible, 24 hours a day.
Other shared network ATMs are open 24 hours a day. Xceed On-Call
audio response electronic telephone banking, and Xceed Online Banking are available for your convenience 24 hours a
day.
Disclosure of Account Information
to Third Parties. We will disclose information to third
parties about your account or transactions you make:
(1) When it is necessary to complete an electronic transaction,
or
(2) In order to verify the existence and condition of your
account for a third party, such as a credit bureau or merchant,
or
(3) In order to comply with a government agency or Court order,
or any legal process, or
(4) If you give us written permission.
Please refer to the XFCU Privacy
Statement for further information.
In Case of Errors or Questions
About Your Electronic Services Transaction. Telephone
us at our Contact Center 800.XFCU.222 or 800.932.8222
[Outside the U.S. 310.640.0543]
or write us at:
Xceed Financial Credit Union
888 North Nash Street
El Segundo, CA 90245
or email us at contact@xfcu.org,
as soon as you can if you think
your statement or receipt is wrong or if you need more information
about a transaction listed on the statement or receipt. We
must hear from you no later than 60 days after we sent you
the first statement on which the problem or error appeared.
Based on the type of problem or error, we may request that
you complete specific forms for the type of dispute. The forms
can be obtained by contacting us and will require:
(1) Tell us your name and account number.
(2) Describe the error or the transaction you are unsure about
and explain as clearly as you can why you believe it is an
error or why you need more information.
(3) Tell us the dollar amount of the suspected error.
(4) For a point-of-sale purchase, give us the merchant's name,
location and approximate time of purchase. Any questions regarding
the quality of goods and services should be directed to the
merchant.
If you tell us verbally, we will
require that you send us your complaint or question in writing
within 10 business days. We will tell you the results of our
investigation within 10 business days after we hear from you
and will correct any error promptly. If we need more time,
however, we may take up to 45 days to investigate your complaint
or question. In some cases, a dispute may take longer due
to VISA regulations. If we decide to do this, we will recredit
your account within 10 business days for the amount you think
is in error, so you will have the use of the money during
the time it takes us to complete our investigation. When we
ask you to put your complaint or question in writing and we
do not receive it within 10 business days, we may not provisionally
credit your account during the additional time that may be
required to investigate your complaint or question.
For errors involving new accounts,
point-of-sale, or foreign initiated transactions, we may take
up to 90 days to investigate your complaint or question. For
new accounts, we may take up to 20 business days to credit
your account for the amount you think is in error.
If we decide there was no error,
we will send you a written explanation within 3 business days
after we finish our investigation and debit the provisional
credit. You may ask for copies of the documents that we used
in our investigation.
Our Liability for Failure
to Make or Complete Electronic Fund Transactions. If we
do not properly complete an electronic fund transaction to
your account on time or in the correct amount according to
our agreement with you, we may be liable for your losses and
damages. However, there are some exceptions. We will not be
liable, for instance, if:
(1) Circumstances beyond our control (such as fire, flood
or earthquake) prevent the transaction, despite reasonable
precautions;
(2) Through no fault of ours, you do not have enough money
in your account (or sufficient collected funds) to make a
transaction;
(3) The funds in your account are subject to an uncollected
funds hold, legal process or other circumstances restricting
such transaction or payment;
(4) We have received incorrect or incomplete information from
you or from third parties (e.g. the U.S. Treasury, an automated
clearing house, or a terminal owner);
(5) The ATM was not working properly and you knew about this
breakdown when you started the transaction;
(6) The ATM where you were making the transaction did not
have enough cash, or cash in the denominations you requested;
(7) Your ATM CashCard, XFCU VISA Check Card, ATM CashCard
PIN, XFCU VISA Check Card PIN, Xceed On-Call PIN, or Xceed Online Banking
PIN has been reported lost or stolen, has expired, is damaged
so that the ATM cannot read the encoding strip, is inactive
due to non-use, is retained by us at your request, or because
your ATM CASHCARD PIN, XFCU VISA Check Card PIN, Xceed On-Call
PIN, or Xceed Online Banking PIN has been repeatedly entered incorrectly;
(8) The transaction would exceed your PowerLine of Credit
Limit;
(9) If any third party through which any bill payment is transmitted
fails to properly transmit the payment to the intended payer;
(10) If you instruct us to make a payment on a date that does
not ensure timely payment to the payee (at least six full
business days prior to the due date of the bill);
(11) Your failure to complete the transaction is done to protect
the security of your account and/or the electronic terminal
system;
(12) There may be other exceptions.
EXCEPT AS REQUIRED BY LAW,
WE SHALL NOT BE LIABLE FOR INDIRECT, SPECIAL, OR CONSEQUENTIAL
DAMAGES ARISING OUT OF THE USE OF THE ELECTRONIC SERVICES
OUTLINED IN THIS AGREEMENT.
Charges for Electronic Fund
Transaction Services. All charges associated with our
electronic fund transactions are disclosed in our Fee Schedule.
A stop payment placed on a preauthorized electronic payment
is subject to a fee, as disclosed in this Schedule, for each
stop payment order you give. If you request a copy of the
documentation relative to an ATM transaction (except if the
documentation is for resolution of a billing error), a fee
equal to our reasonable cost of reproduction will be charged.
Any fees charged will be deducted from your Checking or Savings
Account.
Change in Terms. We may
change the terms and charges for the services indicated in
this Electronic Services Disclosure and may amend this Disclosure
and Agreement from time to time. If you have an account with
us through which electronic transactions are being processed,
you will receive written notice at least 21 days prior to
the effective date of the change(s), or as otherwise provided
by law.
Disclosure of Funds Availability. We may place a hold for uncollected funds on an item you deposit.
This could delay your ability to withdraw such funds. For
further details, see our Availability of Funds Disclosure
or contact a Credit Union office.
Termination of Electronic
Services. You may, by written request, terminate any of
the electronic services provided for in this Disclosure and
Agreement. We may terminate your right to make electronic
fund transactions at any time with or without notice. If you
ask us to terminate your account or the use of the ATM CashCard(s),
XFCU VISA Check Card(s), Xceed On-Call, or Xceed Online Banking, you
will remain liable for subsequent transactions performed by
any other party to your account.
ADDITIONAL DISCLOSURES APPLICABLE
TO
PREAUTHORIZED DEPOSIT OF NET PAYCHECK,
FEDERAL RECURRING PAYMENTS
If you have arranged to have
preauthorized electronic deposits of your net paycheck, payroll
deductions, pension checks or Federal Recurring Payments (for
example, Social Security payments or payments through Wescorp),
the following information applies to you.
Account Access. Preauthorized
deposits may be made to your account(s).
Notification of Preauthorized
Deposits. If you have arranged with a third party (for
example, Xerox Corporation or the Social Security Administration)
to make preauthorized deposits to your account at least once
every 60 days, that third party making preauthorized deposits
may have agreed to notify you every time the party sends us
money to deposit to your account. If you have not made such
an arrangement, you may telephone us at our Contact Center
800.XFCU.222 or 800.932.8222 [Outside the U.S. 310.640.0543]
and we will advise you whether or not the preauthorized deposit
has been made.
Deposits to Deceased Members
Accounts. The right to receive recurring Direct Deposits
made to your account (such as Social Security deposits) ceases
after death. When the source of the deposit is unaware of
the member's death, deposits may continue. The depositor,
usually a government agency, may then demand the return of
any sums deposited during the month of and after death, including
deposits which the deceased may have been receiving. We must
honor the demand of the governmental agency, and may debit
your account for all amounts returned to the depositor. If
the transaction creates an overdraft, the remaining account
holders will be required to repay us for funds returned to
the depositor.
Documentation of Preauthorized
Deposits. You will receive a monthly account statement
for each month in which a preauthorized deposit is made, but
at least quarterly if no preauthorized deposits are made.
ADDITIONAL DISCLOSURES APPLICABLE
TO PREAUTHORIZED PAYMENT SERVICES
If you have requested a preauthorized
payment of insurance premiums from any Credit Union account,
the following information applies to you.
Right to Receive Documentation
of Preauthorized Payment.
Initial Authorization. You can get copies of the preauthorized payment documentation
from the third party being paid at the time you give them
the initial authorization.
Notice of Varying Amounts. If your preauthorized payment may vary in amount, the party
who will receive the payment is required to tell you 10 days
before such payment when it will be made and how much it will
be. You may agree with the person being paid to receive this
notice only when the payment will differ by more than a certain
amount from the previous payment, or when the amount would
fall outside certain limits that you set.
You may pay bills directly from
your savings or checking account in the amounts and on the
days you request.
You can authorize a merchant
to convert your share draft check to an electronic fund transfer,
initiating a debit to your checking account for the amount
of the purchase; and you can authorize a merchant to debit
your checking account for returned check fees.
We are not obligated to initiate
any electronic payment unless your savings or checking account
has sufficient funds to make the payment on the date the payment
is scheduled to be made. The payment amount will be deducted
from your savings or checking account on the payment date.
Periodic Statement. You
will receive a monthly account statement for each month in
which a transfer is made, but at least a quarterly statement
if no transfers are made.
Right to Stop Preauthorized
Payment. If you want to stop any of the preauthorized
payments, here's how: Call us at our Contact Center 800.XFCU.222 or 800.932.8222 [Outside the U.S. 310.640.0543];
or write us at Xceed Financial Credit Union, 888 North Nash Street, El Segundo, California 90245 or email us at contact@xfcu.org,
in time for us to receive your stop payment request 3 business
days or more before the payment is scheduled to be made. If
you call, we may also require you to put your request in writing
and get it to us within 14 days after you call. We will charge
you for each stop payment order you give pursuant to our current
Fee Schedule. Such stop payment notice will apply only to
that particular payment. To be sure that a third party does
not bill you again for the "stopped" payment or
to cancel the entire preauthorized payment arrangement, contact
the third party.
Our Liability for Failure
to Stop Payment. If you order us to stop one of your preauthorized
payments 3 business days or more before the transfer is scheduled,
and we do not do so, we will be liable for your loses or damages,
to the extent provided by law.
Liability for Unauthorized
Electronic Payments. You will be liable for unauthorized
transfers made from your account by a third party. If you
believe such transfer has occurred, follow the procedures
outlined in "General Disclosures Applicable to All Electronic
Services" section for resolving errors.
ADDITIONAL DISCLOSURES APPLICABLE
TO Xceed On-Call ELECTRONIC TELEPHONE BANKING
The Xceed On-Call audio response
electronic telephone banking service at Xceed Financial Credit Union provides you with a personal identification (PIN) for
access through a touch-tone phone to Xceed On-Call.
Types of Available Transactions.
You may use your identification number (Xceed On-Call PIN) to:
(1) Make transfers between your accounts;
(2) Make inquiries regarding account balances and loan payment
data;
(3) Make transfers to make loan payments;
(4) Make transfers from your account to other authorized accounts;
(5) Withdraw funds from your checking, savings, or loan accounts
by check made payable to you and mailed to you at the address
we have on our records for you at XFCU.
(6) We may offer additional services in the future and if
so, you will be notified of them.
Limitations on Frequency and
Dollar Amount of Transactions.
(1) Checking account (not Money Market account) withdrawals
through Xceed On-Call are unlimited, to the extent you have
funds available in your account, or from your PowerLine of
Credit Account.
(2) For security reasons, in the event your Xceed On-Call PIN
is lost or stolen, there are limits on the dollar amount of
transactions you can make on Xceed On-Call.
ADDITIONAL DISCLOSURES APPLICABLE
TO THE
ATMXPRESS ELECTRONIC FUND TRANSACTIONS
If you requested Xceed Financial Credit Union to issue you an ATM CashCard or XFCU VISA Check
Card to be used to transact business at any of our proprietary
ATMs or any ATM displaying the various logos on our ATM CashCard,
e.g., PLUS, INTERLINK, etc., and belonging to those networks
of ATMs, then the following information applies to you:
Types of Available Transactions
& Limits on Transactions.
Account Access. The ATM
services which we make available to you and which are covered
by this Disclosure and Agreement are:
(1) Deposits to your Savings Account and Checking Account
at our proprietary ATM(s) only (or those with whom we have
a deposit agreement);
(2) Withdrawals from your Savings Account and Checking Account
at our proprietary ATM(s) and some shared network ATMs;
(3) Transfers between your Savings Account and your Checking
Account within the same account number at our proprietary
ATM(s) and some shared network ATMs;
(4) Balance inquiries at our proprietary ATM(s) and at some
shared network ATMs;
(5) By submitting a completed OAR (Open Account Relationship)
application; deposits to, withdrawals from, transfers between,
and balance inquiry capabilities for your money market accounts
and club accounts; withdrawals from, transfers to, and balance
inquiries on your PowerLines of credit and home equity lines
of credit; transfers to and balance inquiries for your closed-end
consumer loans, mortgages, and home equity loans;
(6) The purchase of up to $300.00 of American Express Travelers
Cheques with money from your Checking Account at a cost of
1% ($1.00 minimum) of the total face value plus a $1.00 fee.
This service is available at American Express Travelers Cheque
Dispensers only.
Cash withdrawals may be made
at any ATM identified as part of the ATM system. When you
use an ATM not owned by us, you may be charged a fee by the
ATM operator [or any network used] (and you may be charged
a fee for a balance inquiry even if you do not complete a
fund transfer). Point of Sale ("POS") transactions
may be made at designated locations and future POS terminals,
which will be announced as they become available. Deposits
may not be available at all ATM locations.
Limitations on Frequency and
Dollar Amount of Transactions.
(1) Withdrawals from many ATMs are limited to a maximum of
$300.00 per transaction and $750.00 per day;
(2) The minimum withdrawal amount is $20.00 at most ATMs;
(3) Withdrawals and transfers from savings, checking, money
market, and club accounts are limited to the funds available
or the daily withdrawal limit, which ever is less.
Withdrawals and transfers from PowerLines of credit and home
equity lines of credit are limited to the available credit
line or daily withdrawal limit;
(4) For security reasons, in the event your ATM CashCard or
XFCU VISA Check Card is lost or stolen, there are limits on
the dollar amount of transactions you can make at the ATMs.
Please refer to the Agreement
and Truth-in-Savings disclosure and Fee Schedule for excess
transactional fees that may apply.
Your ATM CashCard or XFCU
VISA Check Card. Both an ATM CashCard or XFCU VISA Check
Card and a Personal Identification Number (PIN) will be used
each time you use an ATM. If you authorized us to issue an
ATM CashCard or XFCU VISA Check Card to anyone else, you authorize
that individual to withdraw funds from any account which can
be accessed by the ATM CashCard or XFCU VISA Check Card, regardless
of whether that individual is authorized to withdraw money
from the account by any means other than by use of the ATM
CashCard or XFCU VISA Check Card. The following conditions
must be observed for both the privacy and protection of your
account and the system:
(1) KEEP YOUR ATM CASHCARD OR
XFCU VISA CHECK CARD IN A SAFE PLACE AND PERMIT NO UNAUTHORIZED
PERSON TO USE IT.
(2) DO NOT TELL ANY UNAUTHORIZED
PERSON YOUR PIN OR WRITE YOUR PIN ON YOUR ATM CASHCARD OR
XFCU VISA CHECK CARD OR OTHERWISE MAKE IT AVAILABLE TO ANYONE
ELSE;
(3) TELL US IMMEDIATELY OF ANY
LOSS OR THEFT OF YOUR ATM CASHCARD OR XFCU VISA CHECK CARD
AND/OR PIN. IF YOU AUTHORIZED US TO ISSUE AN ATM CASHCARD
OR XFCU VISA CHECK CARD (OR ANY OTHER ACCESS DEVICE) TO ANYONE
ELSE, YOU AUTHORIZE THAT INDIVIDUAL TO WITHDRAW FUNDS FROM
ANY ACCOUNT WHICH CAN BE ACCESSED BY THE ATM CASHCARD OR XFCU
VISA CHECK CARD, REGARDLESS OF WHETHER THAT INDIVIDUAL IS
AUTHORIZED TO WITHDRAW MONEY FROM THE ACCOUNT BY ANY MEANS
OTHER THAN BY USE OF THE ATM CASHCARD OR XFCU VISA CHECK CARD.
Ownership of ATM CashCard. The ATM CashCard or XFCU VISA Check Card remains the property
of Xceed Financial Credit Union and you agree to surrender the
Card to us upon demand. We may cancel, modify or restrict
the use of any ATM CashCard or XFCU VISA Check Card upon proper
notice or without notice if your account is overdrawn, if
we are aware that you have violated any term of this Disclosure
and Agreement, whether or not you suffer a loss, or where
necessary to maintain or restore the security of your account(s)
or the ATM system.
Making Electronic Fund Transactions. You agree to follow the instructions posted or otherwise given
by us or any ATM Network concerning use of ATMs.
ADDITIONAL DISCLOSURES APPLICABLE
TO
ATM AND/OR THE XFCU VISA CHECK CARD OR ATM CASHCARD WHEN USED
AS A POINT OF SALE DEVICE (DEBIT CARD)
Types of Available Transactions
and Limits on Transactions. By use of your ATM CashCard
at a participating point of sale terminal, you authorize us
to make withdrawals from the Checking Account and/or Savings
Account for cash advances and/or purchases.
By use of your XFCU VISA Check
Card at a participating point of sale terminal, you authorize
us to make withdrawals only from the Checking Account for
cash advances and/or purchases.
Account Access. You may
use your ATM CashCard to withdraw cash from your Checking
Account and/or Savings Account by way of a cash advance from
merchants, financial institutions, or others who honor the
ATM CashCard, and to pay for purchases from merchants, financial
institutions, and others who honor the ATM CashCard.
You may use your XFCU VISA Check
Card to withdraw cash from your Checking Account by way of
a cash advance from merchants, financial institutions, or
others who honor the XFCU VISA Check Card, and to pay for
purchase from merchants, financial institutions, and others
who honor the XFCU VISA Check Card.
Limitations on Frequency and
Dollar Amount of Transactions. You may make cash advances
and purchases using your ATM CashCard only to the extent that
you have available funds in your account(s) plus available
funds in your overdraft line of credit, subject to the $750.00
per day limitation disclosed above.
When used as a Debit Card, you
may make cash advances and purchases using your XFCU VISA
Check Card only to the extent that you have available funds
in your account(s) plus available funds in your overdraft
line of credit, subject to $1200.00 per day limitation. You
are also limited to a maximum of seven (7) transactions per
day using your XFCU VISA Check Card. When used as an ATM Card,
you may make cash withdrawals from ATM machines using your
XFCU VISA Check Card only to the extent that you have available
funds in your account(s) plus available funds in your overdraft
line of credit, subject to the $750.00 per day limitation
disclosed above.
You may not stop payment on any
Point of Sale transaction.
International Transactions
If you engage in an international transaction using a Visa Check Card or a Visa Gift Card, the following may apply:
a) Visa International will convert the charge into a U.S. dollar amount ("multi-currency transaction"). The exchange rate between the transaction currency and the billing currency used for processing international transactions will be the rate selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa itself receives, or the government-mandated rate in effect for the applicable central processing date. The currency conversion rate on the processing date may differ from the rate that would have been used on the date of the transaction or the date the transaction is posted to your periodic statement.
b) The merchant outside the United States will convert the currency and settle the Visa Check Card or Visa Gift Card transaction in U.S. dollars ("single-currency transaction"). In this case, the currency conversion rate will be determined by the merchant involved in the transaction.
An international transaction is a transaction where the merchant's country is not the U.S.A. Transactions over the Internet could qualify as an international transaction.
International Transaction Fee
If you engage in any international transaction using a Visa Check Card or a Visa Gift Card, you will be charged a fee. For all multi-currency transactions, we will charge you a currency conversion fee of 1 % of the transaction amount. For single-currency transactions, you will be charged a fee of 0.8% of the transaction amount.
Point of Sale Conversion. Some merchants outside the United States offer cardholders
the option of having card transactions converted to U.S. dollars
by VISA, as described above, or by the merchant itself. If
the latter option is chosen, the currency conversion rate
is determined by the merchant involved in the transaction,
and no currency conversion fee is charged by the Credit Union
for the transaction.
ADDITIONAL DISCLOSURES APPLICABLE
TO
XCEED ONLINE
By completing the Xceed Online Banking
Application, you have requested that Xceed Financial Credit
Union provide you with a Personal Identification Number (PIN)
for use with the Xceed Online services. Xceed Online Banking
is XFCU's service which allows you to access your account
with a personal computer.
Types of Available Transactions.
You may use your computer (PC or Mac) and a PIN to access
the following services:
(1) Make transfers between your accounts;
(2) Make inquiries regarding account balances and loan payment
data;
(3) Make transfers to make loan payments:
(4) Withdraw funds from your checking, savings or loan accounts
by check, made payable to you and mailed to you at the address
we have on our records for you at XFCU.
Limitations on Frequency and
Dollar Amount of Transactions.
(1) Withdrawals and transfers
through our Xceed Online Banking system are limited to $300,000 daily.
(2) For security reasons, in the event your Xceed Online Banking PIN
is lost or stolen, there are limits on the dollar amount of
transactions you can make on the Xceed Online Banking system.
ADDITIONAL DISCLOSURES APPLICABLE
TO THE ATM ELECTRONIC FUND TRANSACTIONS, XFCU VISA CHECK CARD
TRANSACTIONS, Xceed On-Call ELECTRONIC TELEPHONE BANKING, XCEED ONLINE BANKING TRANSACTIONS, POINT OF SALE TRANSACTIONS, AND
PRE-AUTHORIZED PAYMENT SERVICES
Right to Receive Documentation
of Transactions.
(1) If you choose to, you will receive a receipt if you use
an ATM, Point of Sale, or other debit transaction service
identified in this disclosure. You should retain this receipt
to compare with your statement from us.
(2) You will receive a monthly statement (unless there are
no transfers in a particular month), for the account(s) which
you have with us.
Your Liability for Unauthorized
Transactions and AdVISAbility of Prompt Reporting.
Tell us AT ONCE if you believe
your ATM CashCard, XFCU VISA Check Card, ATM CashCard PIN,
XFCU VISA Check Card PIN, Xceed On-Call PIN, or Xceed Online Banking
PIN has been lost or stolen. Telephoning is the best way of
keeping your possible losses down. You could lose all the
money in your account (plus your maximum overdraft line of
credit). If you believe your ATM CashCard, XFCU VISA Check
Card, ATM CashCard PIN, XFCU VISA Check Card PIN, Xceed On-Call
PIN, or Xceed Online Banking PIN has been lost or stolen, and you tell
us within 48 hours after you learn of the loss or theft, you
will have no liability if someone used your ATM CashCard,
XFCU VISA Check Card, ATM CashCard PIN, XFCU VISA Check Card
PIN, Xceed On-Call PIN, or Xceed Online Banking PIN without your permission.
If you do NOT tell us within 48 hours after you learn of the
loss or theft of your ATM CashCard, XFCU VISA Check Card,
ATM CashCard PIN, XFCU VISA Check Card PIN, Xceed On-Call PIN,
or Xceed Online Banking PIN and we can prove we could have stopped
someone from using your ATM CashCard, XFCU VISA Check Card,
ATM CashCard PIN, XFCU VISA Check Card PIN, Xceed On-Call PIN,
or Xceed Online Banking PIN without your permission if you had told
us.
Also, if your statement shows
transfers that you did not make, tell us at once. If you do
not tell us within 60 days after the statement was mailed
to you, you may not get back any money you lost after the
60 days if we can prove that we could have stopped someone
from taking the money if you had told us in time.
If a good reason (such as a long
trip or hospital stay) kept you from telling us, we will extend
the time periods.
Your ATM CashCard and Personal
Identification Number (PIN)
You understand that you cannot use ATM CashCard, Xceed On-Call,
or Xceed Online Banking (and ATM-based or POS XFCU VISA Check Card
transactions) without an identification number, which we refer
to as a personal identification number (PIN). You are responsible
for the safekeeping of your ATM CashCard, XFCU VISA Check
Card, ATM CashCard PIN, XFCU VISA Check Card PIN, Xceed On-Call
PIN, or Xceed Online Banking PIN.
You will notify us immediately
and send written confirmation if your ATM CashCard or XFCU
VISA Check Card or PIN is lost, stolen, misplaced, or your
PIN is disclosed to anyone.
If you disclose your PIN to anyone,
however, you understand that you have given them access to
your account(s) and that you are responsible for any such
transactions.
You further understand that the
PIN is not transferable and you will not disclose the PIN
to anyone else or permit any unauthorized use thereof.
Telephone Number and Address
to be Notified in Event of an Unauthorized Transaction. If you believe your ATM CashCard, XFCU VISA Check Card, ATM
CashCard PIN, XFCU VISA Check Card PIN, Xceed On-Call PIN, or
Xceed Online Banking PIN has been lost or stolen or that someone will
or may use it to transfer money from your account without
your permission, telephone us at our Contact Center 800.XFCU.222 or 800.932.8222 [Outside the U.S. 310.640.0543],
or write us at:
Xceed Financial Credit Union
888 North Nash Street
El Segundo, CA 90245
or email us at contact@xfcu.org.
Verification. All transactions
affected by use of services indicated in this agreement which
would otherwise require your signature, or other authorized
signature, shall be valid and effective as if signed by you
when accomplished by use of these services. Deposits and loan
payments at an ATM are subject to verification by us and may
not be credited or withdrawn in accordance with our Availability
of Funds Disclosure. Transactions accomplished after the close
of normal business each day may take up to 3 days to be posted
after the date of such transactions. We are not responsible
for delays in deposit posting due to improper identification
on the deposit envelope. This identification should include
your name, Xceed Financial Credit Union'S name, your member
number, and where you want the deposit to go. If it is for
a loan payment, the loan payment coupon should be included
in the deposit. If it is a deposit to your Checking Account,
the checking deposit slip should be included.
We are not responsible for receipt
and subsequent credit of Xceed Online Bill Payer
checks at payee's address provided by you; these checks are
drawn and mailed by our vendor on the date you specify.
Unauthorized Transfers
– Consumer Liability You
may authorize a merchant or other payee to make a one-time
electronic payment from your checking account using information
from your check. If you believe that an electronic fund transfer
has been made without your permission using information from
your check or draft, let us know at once.
Contacting us in a timely manner will help reduce your liability.
You may call or write us at:
Xceed Financial Credit Union
888 North Nash Street
El Segundo, CA 90245
800.932.8222
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